Privacy Policy | Leon AM Services
Leon AM Services LLC (“Leon AM Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit leonamservices.com (the “Site”), contact us, or use our services, including our messaging programs (SMS/MMS) (collectively, the “Services”).
1) Information We Collect
a. Information you provide directly
- Contact and identity data (name, email, phone, address, company, project details)
- Communications (emails, calls, SMS/MMS messages, forms, estimates/quotes, support requests)
- Payment and billing data (handled via our payment processor; we do not store full card numbers)
b. Information collected automatically
- Device and usage data (IP address, browser type, operating system, referring pages, pages viewed, links clicked, timestamps)
- Cookies and similar technologies (for essential site functionality, analytics, and preferences)
c. Information from third parties
- Lead sources, marketing partners, analytics providers, payment processors, and communications vendors
2) How We Use Your Information
- Provide, operate, and improve the Services and the Site
- Prepare and manage estimates, work orders, invoices, and project communications
- Respond to inquiries and provide customer support
- Send administrative messages and service updates
- Send marketing communications where permitted by law (you can opt out at any time)
- Comply with legal obligations and enforce our agreements
3) SMS/MMS Messaging (A2P Program)
With your consent, we may send you SMS/MMS messages related to estimates, scheduling, service updates, and promotions.
- Opt-In: You will only receive messages if you explicitly opt in (e.g., checking a consent box on a form or texting a keyword to our number).
- Opt-Out: You can opt out at any time by texting STOP to [your sending number]. You may also email [email protected] to be removed.
- Help: For help, text HELP to [your sending number] or contact [email protected].
- Frequency: Message frequency varies (e.g., 1–10 messages/month).
- Rates: Message and data rates may apply.
- Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
- Data Use: We use your phone number and message content to deliver messages and maintain records of your consent and preferences.
4) How We Share Information
- Service providers (hosting, analytics, communications/SMS vendors, payment processors)
- Business transfers (merger, acquisition, or asset sale)
- Legal (to comply with law or protect rights, safety, and property)
We do not sell your personal information.
5) Cookies & Analytics
We use essential and analytics cookies to operate and improve the Site. You can control cookies via your browser settings. Disabling certain cookies may affect functionality.
6) Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce agreements.
7) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.
8) Your Choices
- Opt out of marketing emails by using unsubscribe links
- Opt out of SMS/MMS by texting STOP
- Update your information by contacting us
9) Region-Specific Notices
California / Virginia / Colorado / Connecticut / Utah: Depending on your state, you may have rights to access, correct, delete, or opt out of certain processing. To exercise rights, contact us at [email protected]. We will verify requests as required by law.
10) Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.
11) Do Not Track
Browsers may offer “Do Not Track” signals. Because there is no common industry standard, we do not respond to such signals.
12) International Users
If you access the Site from outside the United States, you understand your information may be processed in the U.S. where laws may differ from those in your country.
13) Changes to This Policy
We may update this Policy from time to time. The “Last updated” date reflects the most recent change.